Terms and  Conditions

1 Bookings 1.1 A Booking can be made by telephoning PBH on 07859266692 emailing peterboroughboathire@gmail.co.uk or in person by visiting PBH on Riverside Walk, Embankment Road, Peterborough, PE1 1EF. If a Booking is made by email it will not be confirmed until PBH responds to the customer’s email to confirm the Booking. 1.2 For an advance Booking, PBH may ask for a 100% of the booking price. This payment can be paid by our booking service or bank transfer (please find our booking service on our website or contact PBH for bank details). The booking price is to be paid in full prior to the hire. 1.3 If the customer cancels an advance Booking:(a) less than 24 hours prior to the hire, course, trip or tour the customer may lose the payment at PBH discretion; or(b) more than 48 hours prior to the hire, course, trip or tour then the deposit is fully refundable. 1.4 Any hire, course, trip or tour is subject to safe river and weather conditions. If PBH in its absolute discretion deem it necessary to cancel a hire, course, trip or tour, PBH will attempt to notify the customer prior to the hire, course, trip or tour and will offer the customer alternative dates. If an alternative date cannot be agreed between PBH and the customer, PBH will refund all monies the customer has paid to PBH. PBH will not be liable to the customer if it is not able to notify the customer prior to the cancellation.  

2 Customers obligations 2.1 The customer should arrive 10 minutes prior to the time of a hire, course, trip or tour. If the customer is going to be late for a hire, course, trip or tour, he should inform PBH as soon as possible. If the customer is late for the start of a hire, course, trip or tour, PBH will endeavour to accommodate the customer’s party however if this creates an unacceptable delay to other customers then the trip will leave without the customer’s party. In this scenario the customer’s deposit will not be refunded and the remaining booking price may be withheld at PBH discretion. 2.2 Customers that want to use their own kit or equipment must submit it to PBH for inspection. If in PBH's discretion the customer’s kit or equipment is deemed unsuitable for use, then access to the hire, course, trip or tour may be refused by PBH unless the customer replaces the unsuitable kit or equipment with suitable kit or equipment or the customer agrees to use PBH's kit or equipment. 2.3 The customer should:(a) ensure that all non-swimmers, weak swimmers and under 16s in the customer’s party make themselves known to WBH prior to a hire, course, trip or tour and wear life jackets or buoyancy aids at all times whilst on the water; (b) only land boats or equipment at designated landing areas (c) dress appropriately for fast changing weather conditions (additional clothing will not be provided by PBH); (d) abide by appropriate rules and regulations, if the customer intends to fish during a Hire and ensure that they hold all required licenses (e) use the boat and any equipment in a safe manner and comply with the river code; comply with all safety instructions given by PBH; (f) immediately inform PBH if there is an accident collision or injury to a third party or member of the customers party; and (g) comply with all safety instructions given by PBH. (h) not venture near any weirs or locations off limits, without the express permission of PBH (i) not smoke whilst on board any motor boat. 2.4 PBH discourages the consumption of alcohol by customers during a hire, course, trip or tour. Boats or any equipment should not be operated by anyone that is under the influence of alcohol. PBH reserves the right in its absolute discretion to refuse access to a hire, course, trip or tour or other equipment if it suspects that a customer is under the influence of alcohol. In these circumstances the customer will lose any deposit that is has paid to PBH but all of the remaining booking price will be refunded to the customer.

3 Damage and Liability 3.1 Any loss or damage to PBH’s equipment that is caused by the customer or a member of the customer’s party will be charged to the customer unless PBH agrees that the damage is due to fair wear and tear. 3.2 PBH will not be liable to the customer for any death, personal injury, or loss of or damage to any property of the customer arising from the hire, course, trip or tour unless that death, personal injury or loss of, or damage to property arises directly from the negligence of PBH, its employees or agents. 3.3 Subject to clause 3.2, PBH shall under no circumstances be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any business losses, or any indirect or consequential loss arising under or in connection with these Terms. 3.4 PBH does not accept any liability whatsoever for loss or damage to a customer’s personal belongings. PBH advises the customer not to take expensive, fragile or precious personal belongings with them. The customer should be aware that any water proof containers or bags supplied by PBH are not 100% reliable – any personal property taken onto the river is taken at the customer’s risk.

4 Miscellaneous 4.1 All customers will be treated fairly and in accordance with their needs regardless of sex, age, disability, ethnicity, nationality, sexual orientation or religious or other beliefs. 4.2 By accepting these Terms you are consenting to your name, date of birth, postcode, gender and email address being passed on to third parties either Canoe England, a division of the British Canoe Union (BCU), the governing body for canoeing in the UK. Details will be used for statistical reporting to support with monitoring participation. Personal data will be used only in accordance with the BCU’s notification under the Data Protection Act 1998 and in compliance with the Freedom of Information Act 2000. Your contact details will not be passed to third parties without your consent. 4.3 Dogs are welcome on all hire, course, trip or tours. 4.4 If a court finds any part of these Terms unenforceable, the rest will continue in force. 4.5 These Terms constitute the entire agreement between PBH and the customer. 4.6 PBH reserves the right to make amendments to these Terms without notice. 4.7 No variation of these Terms shall be effective unless it is in writing and signed by both PBH and the customer. 4.8 These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Complaints Policy – If you have been less than fully satisfied with the service you have received, we would welcome your comments so that we can rectify the problem and improve our service in the future. Please address all complaints to the proprietor Byron Cripps, Peterborough Boat Hire Ltd, 215 Bournemouth Rd, Poole, Dorset, BH149HU. An acknowledgement will be sent within 3 working days or receipt. Your complaint will be fully investigated and a response will be sent within 14 days of receipt. If at that stage your complaint has not been resolved to your satisfaction and relates to BCU, you may ask for it to be passed to the BCU for further consideration.  All complaints will be recorded to enable us to monitor our performance.